Delivery and Returns
Blitz Surf Shop (Gisborne) Ltd is the name of the business which owns both Blitz Surf Shop and blitzsurf.co.nz. Blitz Surf Shop is a surf and skate retail store operating in Gisborne, New Zealand and stock available online through this online store comes directly from current stock at Blitz Surf Shop, 34 Wainui Road, Gisborne. Blitz stocks a wide range of surf, skate and street fashion, wetsuits, surfboards, sunglasses, footwear, surf accessories and much more. Blitz Surf Shop is a New Zealand business and all purchases will be made in New Zealand dollars (NZD) and all prices listed on this site include GST.
The name that will appear on your statements will be Blitz Surf Shop.
Shipping within New Zealand will be part subsidised by Blitz Surf Shop and will only be $7 per item up to 2kgs in weight for normal delivery addresses, further fees may apply for larger items. There is free shipping within New Zealand on purchases over $100, excluding surfboards. Surfboards up to 7 feet long will be couriered with Aramex/Fastway, which will also have shipping part subsidised and you will be charged just $30 for these items in the North Island ($50 for South Island deliveries).
FOR SURFBOARDS AND PADDLEBOARDS OVER 7 FEET LONG. If you are going to order a surfboard over 7 foot long, a longboard or a standup paddleboard please contact us for rates as this varies depending on location. Surfboards over 7 foot, Longboards and SUPs will be freighted with Toll, either door to door or depot to depot, as our normal provider will only take surfboards to 7 feet. An indication of charges for freight up to standup paddleboard size to your nearest TOLL depot is approx $60 to most of the North Island and up to around $85 for most of South Island. Home delivery is significantly more at around $180 North Island and $210 South Island. Again contact us for exact charges which we will need to calculate with Toll.
All of our OWN BRAND items are available to be shipped outside of NZ (eg Gizzy Hard clothing, East Coast Local clothing and Blitz Surf Shop clothing), please contact us for rates. These will be sent by non-tracked international airmail. If you wish this to be tracked please contact us and we will advise you of the costs. Unfortunately at this stage we are unable to ship products from most of our other suppliers outside of New Zealand. Please do not be offended if we refuse to do so.
All purchases will be charged in NZD and this is reflected in the pricing which is also in NZD. All goods purchased online will be shipped within 2 working days on receipt of payment via overnight courier. Surfboards will be carefully packed but will be shipped at the receiver's risk and therefore you may want to take insurance for the carriage of your new surfboard. We will make our best efforts to have your purchases to you in the quickest possible time as customer satisfaction is very important to us. We ship with Aramex (formerly Fastway) couriers within NZ and all items apart from surfboards are covered by them up to a value of $1500 for your peace of mind.
10 DAY INTERNET RETURN POLICY
We understand that internet shopping is a bit different to traditional retail and that you may not have had a chance to check out the product in real life or try it on. So we are giving you the chance to return your product, in perfect unused saleable condition within 10 days of receiving it. This will give you peace of mind when purchasing online from Blitz Surf Shop that if the product does not suit you then you can return it to us. This applies to full priced products only and does not apply to sale products. So if you are not satisfied with your item once received, you may contact us first and then return it for a full refund of the original purchase price provided the goods are in re-sellable condition, unused, with your original receipt and with all original tags still attached. The condition of the product will be at our discretion and will need to be checked by us, then the refund will be made to you once we are satisfied that we can still sell this new item. We reserve the right to refuse any item that we consider is unable to be resold. If there is any sign that the item has been used then a refund will not be given. Shipping costs will be at the customer's expense and will not be refunded. If you prefer instead of a full refund we can give you a store credit, another size, or send you another product to the same value.
Almost all of the product we sell comes with some sort of warranty. Lengths of warranty will differ depending on the product and supplier. Items such as sunglasses and wetsuits come with at least a 1 year limited warranty, sometimes longer. You MUST retain proof of purchase of your product to have a valid warranty. This is up to you. The orriginal receipt that we send is the most ideal form of proof of purchase or a photo of this. You should keep any receipts that you have from us in a safe place. Sometimes bank card records will suffice. If a product is faulty on receipt of it, please contact us first before sending it back.
For any queries regarding any orders that have been placed please email firstname.lastname@example.org
Return freight is at your expense.Warranty and faulty items are still covered under the Goods & Services Act New Zealand 1994 and our other terms and conditions do not diminish our responsiblilities under the act.
Refunds: Please choose products carefully. If you deem an item is unsuitable for a particular reason please contact us first upon receipt of the goods with an explanation of the problem. We need to authorise your return. Please use a tracked postage service when returning goods to us, if the item does not reach us, it is not our responsibility. All refunds will be into the account you used to purchase the items, this is to prevent fraud and is not negotiable. Returns address is : Blitz Surf Shop, 34 Wainui Road, Gisborne, 4010.
All items on www.blitzsurf.co.nz should be available for purchase. On very rare occasions an item may not be available for purchase in which case we will try and secure the same item for you from our suppliers or offer a full refund. We will contact you first to advise of probable delivery time and you can decide whether to accept this new delivery or whether you would prefer a refund.